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Most companies lack some of the following expertise and may be at risk of making costly information technology mistakes.

*Chief Information Officer - manages and capitalizes on company information resources.
*Chief Technical Officer - manages information infrastructure
*Business Process Analyst - evaluates and redesigns business activities
* Systems Architect - designs infrastructure and application evolution
*Systems Analyst  - determines application needs and designs solutions
*Systems Programmer - implements and integrates infrastructure
*Application Programmer - implements and integrates applications
*System Administrator - manages computer systems
*Data Base Administrator - designs and manages company databases
*Network Administrator - designs and manages company networks
*Security Administrator - audits and manages network, data, and application security.
*Quality Assurance Analyst - system testing, analysis, usability studies, quality assurance

These expertise are applied to business critical areas.

* Supply Chain Management
*Customer Relationship Management
*Task coordination and planning
*Human Resources
* Information management
* Work flow support

See InformationTechnology

Why out source to fill your InformationTechnology gaps?

For a fraction of the cost of hiring a complete IT staff, you and your customers can reap the benefits of our experience by partnering with companies like Xanthus bringing decades of experience in all these areas to the table. XanthusInc can fill your IT gaps.

Business studies are showing that 19 out of 20 companies that outsource their IT, will never do so again. Because they do not get what they think they are getting, what they think they negotiated for, and that there needs are not met.

 'in a recent forester report, companies reported that they saved money by outsourcing.  Many did not get the expected information technology infrastuctures improvments they had hoped for. Forrester says IT outsourcing is the fastest-growing segment of the technology services market--expanding at a 14 percent annual rate through 2007.'

CIO's are down on IT outsourcing. But what about companies that don't have a CIO, they need to outsource....
 'IBM is laughing all the way to the bank, they and the other top outsourcing companies are propsering.  We do what they do for less but don't lock you in to their expensive software products.  EDS just renamed their outsourcing services to "Business Process Services".  Perhaps the word "outsourcing" is losing appeal and "Business Process" is a better entry than IT.  According to market watcher IDC, the sector (business process outsourcing (BPO)) will enjoy a five-year compound annual growth rate of 12 per cent.  They mean IT Business process engineering and integration, I think, you should almost never outsource your critical business functions.'
 'A lot of people think of "off shore" when they think of outsourcing.  Information Technology outsourcing involving infrastructure is not generally done "off shore".'

The business world is moving away from outsourcing their IT needs now, after being burned on IT Outsourcing, Jim. You might want to tout Customer Satisfaction with XanthusInc, and how your happy customers continue to use XanthusInc. How XanthusInc delivers on its contractual obligations in a timely fashion, and how XanthusInc works with its customers in negotiating a contract that meets the customers needs and living up their expectations. IT Outsourcing is one of the largest failures of meeting customer expectation since male organ enlargement.

 'Good points, to a point.  How about we change the name to Information Technology Engineering?  Customer satisfaction is good to demonstrate as long as the customer wants what you are offering.'
 'Big companies can still save money outsourcing.  Smaller companies cannot afford to staff their own information technology department with all the skills and roles needed.  It these copmpanies do not fill their information technology gaps, they are vonerable to costly mistakes.'

Addtionally, you should probably clean up your other IT related pages, so that they are spelled correctly, including the mispelled page.

 'still looking for that mispelling...'
 Spelling error: EnterprizeApplicationIntegration - That should be EnterpriseApplicationIntegration. No 'Z' accepted option in Enterprise at this time, AFAIK.
 Spelling error: EntrpriseResourcePlanning - That should be EnterpriseResourcePlanning. You missed an e in Enterprise.
 Both are minor issues, but when one is putting up a site/publication for a professional venture, spelling and grammar count.

Feel free to edit this addition out of existance once you have read it, Jim. I'm not trying to be negative. Just out to help you and your company improve this push.

 'I feel uncomfortable mixing work stuff with WikiWorld, but sometimes it may be of general interest.  Heck, I do everything else here, guess a little business stuff is okay....' -- JimScarver

I work for NASA, but its CSC (ComputerScienceCorporation) on my badge at the moment. Gives me access to CSC material. CSC's business is Outsourcing, particularly IT Outsourcing, and they are looking hard. Their projections (as well as the Outsourcing Industry's shared studies) is outsourcing is a big failure overall (despite CSC having a very successful record). All that is due to the CR relationship. The industry is expected to contract by 10% over the next 5 years, at best. IBM's funded studies are saying 15-20%.

I've seen the public published studies. They are behind the curve on what the industry is keeping to itself at the moment. And it's all due to Customers being unhappy with what they negotiated for. So those customers are returning to maintaining their own IT structures. We are liable to see a cycle of move to outsource, and then a move to 'do it yourself'. That seems to be what the longest term studies and think tanks funded by the IT Outsources think. Whether or not that is true, only time will tell.

And the big names in outsourcing are indeed outsourcing oversees. Isreal and India. Everything but the hardware maintenance, which is generally farmed out to the cheapest subcontractor, in certain kinds of contracts.

IBM is pushing hard for IT Outsourcing. It wants you ready to rent your sand power from them. Outsourcing is the expected way to get customers there.

I'm not out to dis anyone, mind you. A company can indeed save money by outsourcing its IT needs. But they need to focus in on exactly what kind of service they want, and make sure that is specified in the contract. If they really expect to be able to call their IT Outsourcer at 3:30 AM and have a technician show up to help out with something at their site, they had better make sure their contract specifies that. This is what is burning up the customers. They are expecting to be able to get the same level of support from their IT Outsourcer, and the same level of technical expertise in their LOCAL setup, as they are getting from their IT people before they outsource, and they are not getting it. They are getting generic service contracts, where on-site service is extremely limited in its availability, service in person and remote that have no knowledge or experience in their local setup/configuration and needs, and noone to take their complaints to that they can actually impact.

You can save money doing it, but it's like insurance. You can change insurers and the terms of your insurance and save lots of money as well. Until you need service. So long as everything is fine, you will not have a problem. When you do... that's when you discover if the contract actually says what you think it says. And when your employees discover that just because Larry (their own coworker who used to handle their IT problems) used to do it, that isn't actually in the service contract, so they are out on their own (what with Larry having been laid off as unnecessary, now that the company has outsourced all its IT needs).

Companies that have tried IT Outsourcing are not returning to it. And it all revolves around that 'Customers didn't get the kind of service that they thought they should have gotten'. In some cases, it was a failure of the IT Outsourcer. But in the majority of cases, it was customers just presumed they got services, and those services and levels of support were not included.

Outsouring in general is starting to become a bad word in business. IT Outsourcing is definately a bad word already. And it's all due to customer expectations versus contractual terms. That's why I am suggesting you emphasis your Customer Relationship happiness/satisfaction, and how XanthusInc works hard to make sure that their Customers not only receive everything you've agreed to, but you work with them to make sure that their expectations and needs were examined and investigated to make sure XanthusInc is providing their Customers with everything they expected.

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